We comply with the Data Protection Act no 2472/1999, Law no. 3471/2006 and the General Data Protection Regulation (EU) 2016/679 (also known as the “EU Privacy Laws”) when gathering, using, disclosing, or otherwise processing personal data about you. Vivid Vision is classified as a data controller not established in the European Union (EU) or European Economic Area (EEA). The data controller is Vivid Vision, Inc. 424 Treat Avenue, Unit B San Francisco, CA 94110, USA.
Vivid Vision uses Google Analytics, Cookies, and similar technologies such as tracking pixels to improve our services. Google Analytics provides an approximate location derived from the IP address that visited our website. Other anonymous data such as browser information, device information, operating system, and language are collected. Our website may implement third-party software, such as reCAPTCHA, that collects your information for security purposes. We do not collect information such as age, gender, sex, or monetary information. You can control cookies through your browser settings and other tools.
Patients looking for a clinic or eye care provider that offers Vivid Vision have the option of submitting contact information to a clinic through the website. Vivid Vision will share this information with the provider of your choice to help you schedule an appointment.
Visitors interested in knowing if there is a clinic that offers Vivid Vision near them, or to be notified when such a clinic is available, have the option of providing their email address to Vivid Vision.
Visitors interested in becoming a Vivid Vision provider have the option of providing the name and email address to Vivid Vision. Vivid Vision may share contact information with a certified distributor that services the requester’s area. When we share your contact information with a distributor, you will be provided with notice.
However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: ttp://tools.google.com/dlpage/gaoptout?hl=en.
You can learn more about how to safeguard your data at: https://support.google.com/analytics/answer/6004245.
We use the Facebook Pixel from Facebook, Inc. 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland on our website.
This allows visitor actions to be tracked after the user interacts with our Facebook advertisement. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous, however, this data is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can prevent the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by visiting: https://www.facebook.com/settings?tab=ads.
Vivid Vision collects various types of anonymous and non-personally identifiable information, including device details and configuration, location data, head and/or body movements, IP address, and software logs and crash reports for all personal computers (PCs) and mobile devices that access and use the software application.
We use information - other than the user or client data - to enhance and provide features, products, services, and functionality. These uses may include:
We may use contact information to contact an individual for administrative purposes such as customer service, support, and updates or promotional information. You have the ability to opt-out of receiving this information at any time by Contacting Us.
Vivid Vision takes your privacy seriously. We do not share your information with other third-party companies and will not send you marketing material without your consent. Most visitors to our website are not required to provide us with personal data. However, some services may require you to provide us with contact information. In these situations, if you choose to withhold this information, it may not be possible for us to provide access to certain parts of our website and for us to respond to your query. If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.
We do not share information with third parties for their own direct marketing purposes. If we disclose any Protected Health Information (as that term is defined in 45 C.F.R. Part 160) to third parties, we will do so in accordance with the Health Insurance Portability and Accountability Act, as amended (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act, as amended (“HITECH”), and any other applicable state and federal privacy and security laws, as they may be amended from time to time.
Patients looking for a clinic or eye care provider that offers Vivid Vision have the option of submitting contact information to a clinic through the website. Vivid Vision may share this information with the provider of your choice to help you schedule an appointment.
Vivid Vision will never ask you for a credit card number by email. We only provide product information and articles. All PII is contained behind a secure network and is only accessible by a limited number of individuals with access rights to such information. All online financial transactions are processed through a licensed third party financial organization. These organizations include Foxycart and Paypal. We encourage you to check the applicable privacy policies to determine how they will handle any personal information they collect from you.
Our website uses secure socket layer (SSL) encryption for security and to protect the transmission of sensitive content, such as the requests you send to us. SSL encrypted connections display as "https://" and the lock symbol in your browser line. If SSL encryption is enabled, the data you submit to us cannot be read by third parties.
We process data both inside and outside the United States and use Amazon Web Services for data storage. As part of the services offered to you through our website and our application, the information which you give to us maybe transferred to countries outside the USA. In addition to Vivid Vision, Inc. itself, located in the USA, it is possible that third-party providers we utilize to provide services to our visitors and users may be located outside of the USA.
We only collect and process personal data when we have a lawful basis. This includes consent (you have provided us with your consent to process data) and contract (processing of your data is necessary for the performance of a contract with you, for example providing Vivid Vision’s software application to you when your clinician activates a license for home use or other legitimate business interests in order to carry out any requests or orders made by you via our website.). At any time, you can contact us to withdraw consent.
For clinic notification (when a Vivid Vision clinic is available in your area) we will hold your contact information for at least 7 years. For contracted services, we will hold your data for at least 7 years in line with our own policies, business, and legal requirements. Inactive prescribable software user accounts may have contact information removed after 90 days of inactivity.
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
We use the following tools to help us better understand web traffic and traffic patterns to better serve our customers.
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify users via in-site notification within 7 business days.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Market to our mailing list or continue to send emails to registered parties after the original transaction has occurred. In accordance with CAN-SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email. We will then remove you from ALL correspondence.
You can contact us at any time to: Request access to the information Vivid Vision has about you Correct any information that Vivid Vision has about you Delete information that Vivid Vision has about you
If you have any additional questions about Vivid Vision’s collection and storage of data, please contact us at:
424 Treat Avenue, Unit B
San Francisco, CA 94110, USA
Phone: (877) 877-0310
Fax: (888) 965-8846
Last updated: 20-Dec-2019